BlueOxygen Helpdesk and Ticketing Solution drastically reduces ticket resolution times by automating dispatch, notifications and quick access to information. Our helpdesk soltuion improves the efficiency of the help desk by providing all related information about a ticket or a user and ensuring adherence to service levels. It also helps organizations who want to implement industry-approved best practices like ITIL into their Service Support functions.
Managers can manage their service, likes create some new service, create,view, prices list. The customers can search the service that they needs and make some request.
Main Features :
1. Service request.
2. Respons for the request.
3. Product services
4. Invoicing
Benefits :
1. Quickly reply respons
2. Quick reply respons combine with great respons makes satisfy customers increase and fulfill information that customers need. Quick reply respon is one of the marketing strategic, it is invite customers to join in trend products.
3. Help to maintain the products.
4. Helpdesk helps to maintain your product such as view, create news, edit and set price products.
5. Simple and familiar to use